State Farm® Insurance Agent Yesenia Alvarez
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Maria Zavala
March 26, 2025
5
out of
5
rating by Maria Zavala
"Super fast and friendly :) The Insurance agent Irma Soto really helped me out with my first time getting insurance. Super happy and satisfied with the fast and easy process and experience! ☺️"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Irma was able to assist you and make your first experience with insurance a positive one. We pride ourselves on providing fast and friendly service, and it’s wonderful to know that you felt supported throughout the process. If you have any more questions or need further assistance in the future, don’t hesitate to reach out. Welcome to our insurance family!"
Janet Calix
March 25, 2025
5
out of
5
rating by Janet Calix
"Yesenia and Irma did an amazing job explaining the different life insurance policies and helped me sign myself my husband and daughter up. I’ve never thought about life insurance until having a family. I’m just glad I was able to set my family up for the future and know they’ll be taken care of. They even showed me how to access it on the app."
We responded:
"Thank you for sharing your experience! We’re so glad to hear that we were able to guide you through the different life insurance options and help you secure coverage for your family. It’s wonderful to know that you feel confident about your family’s future. We’re also happy to hear that you found the app helpful! If you have any more questions or need assistance down the road, please don’t hesitate to reach out. We’re here for you!"
Kedin Bonilla
March 25, 2025
5
out of
5
rating by Kedin Bonilla
"Irma and Yessenia really helped me learned and understand all the types of life Insurance and answer all the questions that I had and even pointed out topics I didn’t know about."
We responded:
"Thank you for your fantastic feedback! We're delighted to hear that we were able to provide you with a clear understanding of the different types of life insurance and address all your questions. It’s our goal to ensure our clients feel informed and confident in their decisions. If you have any more questions in the future or need further assistance, please don’t hesitate to reach out. "
Noemi Monroy
March 25, 2025
5
out of
5
rating by Noemi Monroy
"I just want to say they were a lifesaver for my family and I. My family and I were with progressive and we were paying a lot with them. We wanted to get out from progressive and Irma helped us get a better and affordable deal. She was very patient and kind to my family and I. Thank you Irma!"
We responded:
"Thank you so much for your wonderful review! We’re thrilled to hear that Irma was able to assist you and your family in finding a better and more affordable insurance solution. It’s great to know that you felt supported throughout the process. We truly appreciate your trust in us and are here for you whenever you need assistance in the future. Thank you for choosing us, and a special shoutout to Irma for her exceptional service!"
FaithHopeLove
March 21, 2025
1
out of
5
rating by FaithHopeLove
"“May I call you back later/tomorrow?” That must be their most precious line to us if not some of their customers. We never ever had the list of problems that we have had with this agent with our over 20 years location that closed in 2021. I have strived to convince my family to change our agent because we are still team State Farm. (I think they are waiting for me to make it happen but there is a schedule conflict but I would fast). They have ripped us off many times and they have made us wait for God only knows why how that it is just too much. Is that professional? It has been like this for almost four years like if it were up to me, if my parents let me take over and I could cover it easy, I would transfer in a heartbeat. They lie and say that my parents did not pay when we have shown major proof then claim we did not pay or when we accidentally paid twice because their employees claim we did not call to cancel or fix it. Ripped us off hundreds. May God please have major mercy on our family’s car and life insurance this year and for however long my parents decide to stay with this specific location. I know someone who worked for State Farm for over five years, she did not recommend this garland specific location but elsewhere so until my parents agree to change, please be humble with/honest with /quit delaying, your help."
We responded:
"Thank you for your feedback. We sincerely apologize for the lack of communication you experienced. This is not the level of service we strive to provide, and we appreciate you bringing this to our attention. We are committed to improving our processes to ensure better communication with our clients in the future. If you would like to discuss your experience further, please feel free to reach out to us directly. We value your input and hope to resolve any issues you may have."
Cass Mass
February 22, 2025
5
out of
5
rating by Cass Mass
"Leslie was amazing! She was kind, patient, and incredibly helpful over the phone. She took the time to listen and made the whole experience so easy. Truly great customer service!"
We responded:
"We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Diego Martinez
February 18, 2025
5
out of
5
rating by Diego Martinez
"Amazing customer service, great office and an even better price for my auto and home insurance!!! Come visit Yesenia for your auto, home, and life insurance needs."
We responded:
"Thank you for spreading the word! We are excited and ready to assist anyone with their insurance needs. "
Juan Delgado
February 11, 2025
5
out of
5
rating by Juan Delgado
"Leslie has been great since I switched over to SF. She is always quick to respond and helpful with any changes I want to make to my policy. Great customer service!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Oscar Aguilar
February 7, 2025
5
out of
5
rating by Oscar Aguilar
"Awesome staff and saved me a lot on my insurance. Highly recommend"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Corlisaceya Hurd
February 7, 2025
5
out of
5
rating by Corlisaceya Hurd
"Wendy is the best agent , everything I needed for my policy she was able to get it done and the price is very reasonable. It was actually cheaper thank what I expected. Thank you again Wendy"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Byron Flores Rosa
February 4, 2025
5
out of
5
rating by Byron Flores Rosa
"Me encantó la atención de Wendy y Alex muy amables y excelente atención y buena explicación de los beneficios"
We responded:
"Thank you for your review! We are here to help. "
Luis Oniel Lezama
February 3, 2025
5
out of
5
rating by Luis Oniel Lezama
"Me gusto la atencion de Wendy clara y precisa muy agradecido"
We responded:
"We are glad to hear that you had a great experience with our State Farm office! Thank you for your review."
Adrian Coronilla
January 25, 2025
5
out of
5
rating by Adrian Coronilla
"Muy buen servicio! Leslie te ayuda a ser las cosas muy bien echas! 100% recomendado!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
Taylor Bruening
January 8, 2025
5
out of
5
rating by Taylor Bruening
"Yesenia has an agent working for her named Miguel. Miguel is an absolute pro. He got me better renter's insurance that saves me $60+ dollars a year. In addition to saving me money, he handled the entire process so I did not need to do anything except answer a phone call. The headache alone he saved me from is worth hundreds. He contacted my old renter's insurance company and my current apartment complex, and brokered the insurance switch without me needing to lift a finger. Not only that, he repeatedly followed up with me over the course of 6 months to ensure this smooth transition. Give this man a raise!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear about your positive experience with Miguel. He truly goes above and beyond for our clients, and it’s fantastic to see that his efforts not only saved you money but also made the process hassle-free for you. We appreciate your feedback and are grateful for the opportunity to serve you. If you need anything else in the future, please don’t hesitate to reach out!"
Ariel Mendozaperez
December 9, 2024
5
out of
5
rating by Ariel Mendozaperez
"Leslie and Alex were such a great help in my process of getting insurance for my car! Walked me through everything step by step and was definitely informed to the very best! I really appreciate both for their amazing work! It was a pleasure and 100% recommend!! Beyond blessed!!"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help! "
Miguel Velasquez
November 23, 2024
5
out of
5
rating by Miguel Velasquez
"EXCELENTE ATENCION"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor! "
Anabel Flores
November 18, 2024
5
out of
5
rating by Anabel Flores
"Muy amables, Buen servicio atienden muy bien y te explican bien ."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! "
Dustin Abbott
November 15, 2024
5
out of
5
rating by Dustin Abbott
"Great customer service! Thank you, Alexandra for your assistance!"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
Amy Watson
October 27, 2024
5
out of
5
rating by Amy Watson
"I was searching for insurance and Efrain reached out, got me the best quote and had it all going so quickly. Efrain was friendly, professional and easy to work with. I am so pleased."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Efrain was able to assist you in finding the best insurance quote quickly and efficiently. We pride ourselves on providing friendly and professional service, and it’s wonderful to know that you had a positive experience. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. We appreciate your feedback and look forward to serving you again!"
luis rosales
October 17, 2024
5
out of
5
rating by luis rosales
"Worked with Leslie to insure my personal items and jewelry and the whole process was amazing. The fact that I couldn't make it in person because of work and was able to handle everything by phone helped me so much and it was the easiest process because of her help. Great prices that are offered and happy to start this journey with statefarm. Thank you Leslie!"
We responded:
"Thank you so much for taking the time to share your positive experience working with Leslie and insuring your personal items and jewelry through State Farm. We are thrilled to hear that the process was amazing and that Leslie's assistance made it exceptionally easy for you."
Felipe Inostroza
October 12, 2024
5
out of
5
rating by Felipe Inostroza
"Leslie was very helpful when I needed to get a new insurance policy, great customer service"
We responded:
"Thank you for sharing your positive experience with us! We value your business and look forward to serving you in the future. If you have any further questions or need assistance, please feel free to reach out to us."
Diana Tovar
October 10, 2024
5
out of
5
rating by Diana Tovar
"Amazing service and great prices. Alexandra did an amazing job did my process so easy. She made sure I was getting all coverages I needed and wanted."
We responded:
"Thank you so much for choosing our services, and we look forward to serving you in the future! If you have any further questions or need assistance, please don't hesitate to reach out."
Anne Nguyen
October 8, 2024
5
out of
5
rating by Anne Nguyen
"I got car insurance through this office, and I felt at ease through their friendliness and efficient help. I spoke mostly with Alexandra, and she made the whole process so easy. She had a quick and knowledgeable answer for every question I had (which I have to admit is a lot). My rates were also very good!"
We responded:
"Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience getting car insurance through our office."
Lizbeth Diaz
October 2, 2024
5
out of
5
rating by Lizbeth Diaz
"Alex is very great at explaining everything and made my switch super easy."
We responded:
"Thank you for your review!"
Julieta Guerrero
October 2, 2024
5
out of
5
rating by Julieta Guerrero
"Me gusta son muy amables ."
We responded:
"Thank you for your review!"